Cancellation Policy
El Living Wellness - Cancellation Policy
Effective Date: October 5th 2023
EL LIVING WELLNESS is committed to providing our members with the best fitness and wellness experience possible. To ensure smooth class scheduling and availability, we have established this Class Cancellation Agreement to outline our policies regarding the cancellation of classes. Please read prior to booking your classes.
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1.1. Cancellation Window: You may cancel a class reservation up to 1 hour before the scheduled start time without incurring any penalties.
1.2. Penalty for Late Cancellation: If you cancel a class within 1 hour prior to its scheduled start time or do not show up for the class without prior cancellation, it will be considered a completed class, and no refunds or class credits will be issued.
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2.1. Method: Class cancellations can be made through your member account on our website or mobile app.
2.2. Confirmation: Upon successful cancellation, you will receive a confirmation email or notification confirming the cancellation.
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3.1. If you do not cancel your subscription up to one week before the auto- renewal date, your subscription will automatically renew for the next month.
3.2. Note that auto-renewal entails the corresponding charge for the new subscription month.
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4.1. Waitlist Option: If a class you wish to attend is fully booked, you have the option to join the waitlist.
4.2. Waitlist Notification: If a spot becomes available in the class due to a cancellation, you will receive an email or notification informing you of the availability.
4.3. Waitlist Confirmation: You must confirm your spot within a specified time frame indicated in the notification. Failure to do so may result in the spot being offered to the next person on the waitlist.
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5.1. Special Circumstances: EL LIVING WELLNESS may consider exceptions to this Class Cancellation Agreement in cases of emergencies, illness, or other extraordinary circumstances. We recommend contacting us as soon as possible to discuss your situation via the WhatsApp icon below.
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If you have any questions, concerns, or require assistance with class cancellations or other related matters, please feel free to click on the WhatsApp icon below.
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By reserving and participating in our classes, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Cancellation Policy. EL LIVING WELLNESS reserves the right to modify this ccancellation policy at any time. Any changes will be effective from the moment of their publication on the website. We recommend regularly reviewing this cancellation policy to stay informed of any updates.